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[NO QA] Update help docs to clarify e-receipt behavior#77102

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stephanieelliott-patch-22
Dec 30, 2025
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[NO QA] Update help docs to clarify e-receipt behavior#77102
robertjchen merged 7 commits into
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stephanieelliott-patch-22

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@stephanieelliott stephanieelliott self-assigned this Dec 9, 2025
@stephanieelliott stephanieelliott changed the title Update Company-Card-Settings.md Update help docs to clarify e-receipt behavior Dec 9, 2025
@stephanieelliott stephanieelliott marked this pull request as ready for review December 9, 2025 02:47
@stephanieelliott stephanieelliott requested a review from a team as a code owner December 9, 2025 02:47
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melvin-bot Bot commented Dec 9, 2025

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Concierge reviewer checklist:

  • I have verified the accuracy of the article
    • The article is within a hub that makes sense, and the navigation is correct
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cc @isabelastisser

@melvin-bot melvin-bot Bot requested review from isabelastisser and removed request for a team December 9, 2025 02:47
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@isabelastisser Please copy/paste the Reviewer Checklist from here into a new comment on this PR and complete it. If you have the K2 extension, you can simply click: [this button]

description: Learn how to manage company card settings, export transactions to accounting software, and enable eReceipts for efficient expense tracking in Expensify.
keywords: [New Expensify, company cards, card feed settings, accounting exports, ereceipts, expense automation, card management]
description: Learn how to manage third-party company card feeds in Expensify, including commercial and direct feeds, accounting exports, and automated eReceipts.
keywords:[New Expensify, company cards, card feed settings, third-party cards, commercial feeds, direct feeds, accounting exports, ereceipts, expense automation, card management]

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YAML formatting violation: Missing space after keywords: — should be keywords: [ not keywords:[

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fixed

---

# Manage Company Card Settings
# Manage Company Card Settings for Commercial and Direct Feeds

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AI Readiness violation: The heading "Manage Company Card Settings for Commercial and Direct Feeds" is overly descriptive and verbose. Consider shortening to "Manage Company Card Settings" for better scannability while maintaining clarity in the content.

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Choosing to ignore this - we made this update specifically to help differentiate Expensify Card vs commercial/direct feeds in AZ source material

# FAQ

## Are Company Cards Limited by Plan?
## Are commercial and direct feed cards limited by plan?

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AI Readiness violation: The FAQ question "Are commercial and direct feed cards limited by plan?" should be more descriptive. Consider: "Are Company Cards limited by plan?" or "Which plans support commercial and direct feed cards?" for better AI/search optimization.

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fixed

- The [Expensify Card](https://use.expensify.com/company-credit-card) is available on **both plans**.

## When Do Card Transactions Import?
## When do transactions from direct or commercial feeds import?

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AI Readiness violation: The FAQ question "When do transactions from direct or commercial feeds import?" should be clearer. Consider: "When do company card transactions import?" for better readability and AI understanding.

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Choosing to ignore this - we made this update specifically to help differentiate Expensify Card vs commercial/direct feeds in AZ source material

## What if I haven’t received my Expensify Card?

If your physical card hasn't arrived within a week, you'll want to double-check your mailing address and order a new card. See this guide for requesting a new Expensify Card.
If your physical card hasn't arrived within a week, make sure your mailing address is correct and order a new card. See [this guide](https://help.expensify.com/articles/expensify-classic/expensify-card/Request-the-Expensify-Card#steps-to-request-the-expensify-card)for requesting a new Expensify Card.

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Readability violation: The sentence "If your physical card hasn't arrived within a week, make sure your mailing address is correct and order a new card" is a run-on. Consider breaking it into two sentences or adding proper punctuation for clarity.

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fixed

## What if I haven’t received my Expensify Card?

If your physical card hasn't arrived within a week, you'll want to double-check your mailing address and order a new card. See this guide for requesting a new Expensify Card.
If your physical card hasn't arrived within a week, make sure your mailing address is correct and order a new card. See [this guide](https://help.expensify.com/articles/expensify-classic/expensify-card/Request-the-Expensify-Card#steps-to-request-the-expensify-card)for requesting a new Expensify Card.

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Markdown formatting violation: Missing space before link text — should be See [this guide] not See [this guide]( (there's no space after in the rendered version). The line reads "See this guidefor requesting" but should be "See this guide for requesting" with a space before "for".

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fixed

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github-actions Bot commented Dec 9, 2025

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HelpDot Documentation Review

Overall Assessment

This PR makes targeted updates to clarify eReceipt behavior across two documentation files. The changes successfully differentiate between Expensify Card (no eReceipt cap) and third-party company cards ($75 cap), addressing a potential source of user confusion. The updates are concise and maintain consistency with existing documentation structure.

Scores Summary

  • Readability: 8/10 - Clear, concise language with good flow. Minor improvements could be made to eliminate slight wordiness in a few places (e.g., "Applies only to" vs "Only affects").
  • AI Readiness: 9/10 - Excellent use of descriptive headings that clearly identify the context (e.g., "Use eReceipts with Third-Party Card Feeds"). YAML metadata updated appropriately with relevant keywords. Strong contextual clarity throughout.
  • Style Compliance: 8/10 - Maintains Expensify voice and adheres to markdown standards. FAQ questions properly formatted in sentence case. One minor formatting issue: missing space in keywords array line 4 of Company-Card-Settings.md.

Key Findings

Positive Aspects:

  • Clarifies a critical distinction: Expensify Cards have no eReceipt cap, while third-party cards have a $75 limit
  • Headings enhanced with specificity (e.g., "Manage Company Card Settings for Commercial and Direct Feeds")
  • FAQ questions improved with better specificity about card types
  • Added relevant "eReceipts" keyword to metadata
  • Maintains consistent voice and tone across both files

Areas for Improvement:

  • Minor syntax issue: Missing space after colon in keywords array (line 4, Company-Card-Settings.md: "keywords:[" should be "keywords: [")
  • Missing space before hyperlink in Cardholder-Settings-and-Features.md line 103: "](https://help..." should be "] (https://help..."
  • The phrase "Applies only to" (line 21) could be simplified to "Affects only" for consistency with the original "affects" terminology

Technical Accuracy:

  • Correctly distinguishes between card types and their eReceipt behavior
  • Properly maintains existing functionality descriptions
  • Updates align with stated issue resolution goals

Recommendations

  1. Critical: Fix the formatting issues in keywords array and hyperlink spacing before merge
  2. Consider: Review whether "Applies only to" vs "Only affects" improves clarity or simply changes style without benefit
  3. Suggested: Ensure the linked guide URL in line 103 is correct and functional
  4. Future consideration: Consider adding a comparison table to visually highlight differences between Expensify Card and third-party card eReceipt behavior

Files Reviewed

  • docs/articles/new-expensify/connect-credit-cards/Company-Card-Settings.md - Clarifies third-party card eReceipt limitations with improved headings and FAQ questions. Minor formatting fix needed.
  • docs/articles/new-expensify/expensify-card/Cardholder-Settings-and-Features.md - Explicitly states no cap on Expensify Card eReceipts. Hyperlink formatting issue detected.

Overall Recommendation: Approve with minor revisions. The documentation changes successfully address the stated issue and improve clarity for users.

@stephanieelliott stephanieelliott changed the title Update help docs to clarify e-receipt behavior [NO QA] Update help docs to clarify e-receipt behavior Dec 13, 2025
@github-actions github-actions Bot changed the title [NO QA] Update help docs to clarify e-receipt behavior [No QA] [NO QA] Update help docs to clarify e-receipt behavior Dec 13, 2025
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@stephanieelliott

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I made all the relevant updates recommended by the bot, there are a few I purposely ignored since they did not make sense in this context.

@isabelastisser can you review and merge please?

@stephanieelliott stephanieelliott changed the title [No QA] [NO QA] Update help docs to clarify e-receipt behavior [NO QA] Update help docs to clarify e-receipt behavior Dec 16, 2025
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Reviewer Checklist

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Android: HybridApp
Android: mWeb Chrome
iOS: HybridApp
iOS: mWeb Safari
MacOS: Chrome / Safari

@robertjchen robertjchen merged commit 1c1ade9 into main Dec 30, 2025
12 of 13 checks passed
@robertjchen robertjchen deleted the stephanieelliott-patch-22 branch December 30, 2025 06:01
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🚀 Deployed to staging by https://github.com/robertjchen in version: 9.2.89-1 🚀

platform result
🖥 desktop 🖥 success ✅
🕸 web 🕸 success ✅
🤖 android 🤖 success ✅
🍎 iOS 🍎 success ✅

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🚀 Deployed to production by https://github.com/thienlnam in version: 9.2.89-6 🚀

platform result
🖥 desktop 🖥 failure ❌
🕸 web 🕸 success ✅
🤖 android 🤖 success ✅
🍎 iOS 🍎 success ✅

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